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UNEXPECTED DOWNTIME - Explanation & What you need to do

Karl

The Boss
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Karl
Elgrand
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Sorry for the unexpected interruptions to service over the last 24 hours.

We have been working on migrating the forum onto a new server, and we ended up taking a little too long. The old host switched off our services last night, and we have had to get set up and working on the new server.

Anyone who has been able to access the forum from approx 11am on FRIDAY 4th September until now will have lost what they posted. The reason being that what you were seeing was a cached version of the forum on the old server, but the backup we used to restore from was taken at 11am yesterday.

@Chimestrike has been working relentlessly on getting the migration completed with minimal disruption. But as our hand was forced with the move, things weren't as smooth and streamlined as we had hoped. Anyone who has struggled to get onto the forum between then and now, we apologise for the inconvenience.

Ok, so what does the server move mean?

Well, the new server is faster, has more space for us and more bandwidth. This means that the issues we had in the background won't be recurring, and also we'll be able to do more with the forum with the extra resources at our disposal.

But, moving servers comes with complications in the form of COOKIES. Not the delicious chocolate chip treat we all love... but files on your computer/mobile device that store data about the websites you are visiting. Whenever you log into a website and click that "remember me" button... the data is stored in a COOKIE on your device.

Now because we have changed server, the cookie stored on your device is out of date. This means every time you try to connect to the forum, you may be experiencing some issues such as not staying logged in even after you log in. Not being able to log in at all. Or just general misbehaviour of the website including slow loading times.

In order to fix this, you need to clear all the CACHE and COOKIES related to ELGRANDOC.UK. There are no instructions that can be given on how to do this as it varies depending on the device you are using and the internet browser you are using (Chrome, FireFox, Mozilla, Opera, Safari, Edge, Internet Explorer, etc).

So in order to delete SITE SPECIFIC COOKIES AND CACHE you will need to go to Google and search how to do it for your browser.

You do NOT need to clear ALL of the cookies and cache on your device else you will end up being logged out of every website you have visited (ASDA, Tesco. Amazon, online shops, online banking etc). You only need to delete the data SPECIFIC to ELGRANDOC.UK.

Once you have done that, you will be able to use the forum as normal.

Again, we apologise for the unexpected downtime. We meant to have a little more order to this, but we did the best with what we had. And @Chimestrike has done an excellent job of getting the wheels in motion again.

If anyone has any questions, feel free to comment here or message any of the admin team for assistance.
 
Last edited:

Elliematt83

Part of the furniture
E50 Owner
Premium Member
Yorkshire
Messages
2,498
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Hull
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Matthew
Elgrand
E50
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Good work guys :)
 

dognero

Part of the furniture
Premium Member
E51 Owner
North East
Messages
5,500
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Location
Co. Durham
First Name
Andy
Elgrand
E51
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Great work.
Onwards and upwards
 

Dave Marshall

Well-Known Member
Premium Member
E51 Owner
Yorkshire
Messages
550
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926
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Location
Bradford
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David
Elgrand
E51
Region
Yorkshire
I have not needed to remove any cookies either
 

Clarkie1978

Well-Known Member
Premium Member
South East
Messages
767
Reaction score
1,176
Points
193
Location
Essex
First Name
Russell
Elgrand
Looking to buy
Region
South East
Great work peeps. Seems to be working perfectly for me! 😎👍
 

Purple People Eater

Active Member
Premium Member
E51 Owner
Devon/Cornwall
Messages
207
Reaction score
242
Points
203
Location
St Austell
First Name
Chris
Elgrand
E51
Region
Devon/Conrwall
Sorry for the unexpected interruptions to service over the last 24 hours.

We have been working on migrating the forum onto a new server, and we ended up taking a little too long. The old host switched off our services last night, and we have had to get set up and working on the new server.

Anyone who has been able to access the forum from approx 11am on FRIDAY 4th September until now will have lost what they posted. The reason being that what you were seeing was a cached version of the forum on the old server, but the backup we used to restore from was taken at 11am yesterday.

@Chimestrike has been working relentlessly on getting the migration completed with minimal disruption. But as our hand was forced with the move, things weren't as smooth and streamlined as we had hoped. Anyone who has struggled to get onto the forum between then and now, we apologise for the inconvenience.

Ok, so what does the server move mean?

Well, the new server is faster, has more space for us and more bandwidth. This means that the issues we had in the background won't be recurring, and also we'll be able to do more with the forum with the extra resources at our disposal.

But, moving servers comes with complications in the form of COOKIES. Not the delicious chocolate chip treat we all love... but files on your computer/mobile device that store data about the websites you are visiting. Whenever you log into a website and click that "remember me" button... the data is stored in a COOKIE on your device.

Now because we have changed server, the cookie stored on your device is out of date. This means every time you try to connect to the forum, you may be experiencing some issues such as not staying logged in even after you log in. Not being able to log in at all. Or just general misbehaviour of the website including slow loading times.

In order to fix this, you need to clear all the CACHE and COOKIES related to ELGRANDOC.UK. There are no instructions that can be given on how to do this as it varies depending on the device you are using and the internet browser you are using (Chrome, FireFox, Mozilla, Opera, Safari, Edge, Internet Explorer, etc).

So in order to delete SITE SPECIFIC COOKIES AND CACHE you will need to go to Google and search how to do it for your browser.

You do NOT need to clear ALL of the cookies and cache on your device else you will end up being logged out of every website you have visited (ASDA, Tesco. Amazon, online shops, online banking etc). You only need to delete the data SPECIFIC to ELGRANDOC.UK.

Once you have done that, you will be able to use the forum as normal.

Again, we apologise for the unexpected downtime. We meant to have a little more order to this, but we did the best with what we had. And @Chimestrike has done an excellent job of getting the wheels in motion again.

If anyone has any questions, feel free to comment here or message any of the admin team for assistance.
All good here tho I did manage to delete ALL cookies.... So guess I could be changing a few passwords as can never remember them all. Tho most the important ones are fingerprint recognition.
 

Karl

The Boss
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Karl
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I have to add, although I said our hand was forced, we did have two whole months notice. We just didn't get organised. My failure as I've been really busy and haven't organised the migration properly.

So again, massive props to @Chimestrike as the pressure he's been under to get things working has been undeserved, but he's pulled us through 👌
 

neebster

Active Member
Premium Member
E51 Owner
Scotland
Messages
197
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296
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143
Location
Glasgow
First Name
Nic
Elgrand
E51
Region
Scotland
I’m glad to hear that the downtime wasn’t due to some sever failure. When I couldn’t get the site to load I got worried. I even asked to join the Facebook group to see if anyone there knew what was happening. Also checked the Twitter page, but there was no news there.

Wonderful that the server has been upgraded as I had been getting quite a few loading errors in recent weeks.

Good work everyone involved.
 

Stempyuno

Part of the furniture
Premium Member
E51 Owner
South East
Trader
Messages
9,383
Reaction score
20,465
Points
443
Location
The Waterfront City
First Name
Stempy
Elgrand
E51
Region
South East
When I click the link on the notification emails it sends me to http rather than https.
 

Ukpoppy

Member
E50 Owner
Premium Member
North West
Messages
88
Reaction score
144
Points
133
Location
North West UK
First Name
Max
Elgrand
E50
Region
North West
Well done peeps. Thankfully i just get to enjoy your the results of your hard work, ive no clue about website stuff 👍👍
 

Bob Edwards

Here for life
Premium Member
E51 Owner
South East
Messages
1,317
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3,001
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Location
HAMPSHIRE
First Name
robert
Elgrand
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well im back from hols and it was all turned to shite hope to post some pics and banter see you on the other side
 

bunnykins

Active Member
Premium Member
E51 Owner
Wales
Messages
139
Reaction score
248
Points
113
Location
South Wales
First Name
Sarah-Jayne
Elgrand
E51
Region
Wales
Sorry for the unexpected interruptions to service over the last 24 hours.

We have been working on migrating the forum onto a new server, and we ended up taking a little too long. The old host switched off our services last night, and we have had to get set up and working on the new server.

Anyone who has been able to access the forum from approx 11am on FRIDAY 4th September until now will have lost what they posted. The reason being that what you were seeing was a cached version of the forum on the old server, but the backup we used to restore from was taken at 11am yesterday.

@Chimestrike has been working relentlessly on getting the migration completed with minimal disruption. But as our hand was forced with the move, things weren't as smooth and streamlined as we had hoped. Anyone who has struggled to get onto the forum between then and now, we apologise for the inconvenience.

Ok, so what does the server move mean?

Well, the new server is faster, has more space for us and more bandwidth. This means that the issues we had in the background won't be recurring, and also we'll be able to do more with the forum with the extra resources at our disposal.

But, moving servers comes with complications in the form of COOKIES. Not the delicious chocolate chip treat we all love... but files on your computer/mobile device that store data about the websites you are visiting. Whenever you log into a website and click that "remember me" button... the data is stored in a COOKIE on your device.

Now because we have changed server, the cookie stored on your device is out of date. This means every time you try to connect to the forum, you may be experiencing some issues such as not staying logged in even after you log in. Not being able to log in at all. Or just general misbehaviour of the website including slow loading times.

In order to fix this, you need to clear all the CACHE and COOKIES related to ELGRANDOC.UK. There are no instructions that can be given on how to do this as it varies depending on the device you are using and the internet browser you are using (Chrome, FireFox, Mozilla, Opera, Safari, Edge, Internet Explorer, etc).

So in order to delete SITE SPECIFIC COOKIES AND CACHE you will need to go to Google and search how to do it for your browser.

You do NOT need to clear ALL of the cookies and cache on your device else you will end up being logged out of every website you have visited (ASDA, Tesco. Amazon, online shops, online banking etc). You only need to delete the data SPECIFIC to ELGRANDOC.UK.

Once you have done that, you will be able to use the forum as normal.

Again, we apologise for the unexpected downtime. We meant to have a little more order to this, but we did the best with what we had. And @Chimestrike has done an excellent job of getting the wheels in motion again.

If anyone has any questions, feel free to comment here or message any of the admin team for assistance.
No worries. These things can't always be helped. Great that you've even more capacity and speed on the site now though! Onward and upward!! 👍🏻 Well done to all who worked to get it up and running
 

Karl

The Boss
Staff member
E50 Owner
Premium Member
E50 Expert
North East
Trader
Messages
5,367
Reaction score
10,762
Points
483
Location
Billingham
First Name
Karl
Elgrand
E50
Region
North East

Karl

The Boss
Staff member
E50 Owner
Premium Member
E50 Expert
North East
Trader
Messages
5,367
Reaction score
10,762
Points
483
Location
Billingham
First Name
Karl
Elgrand
E50
Region
North East
When I click the link on the notification emails it sends me to http rather than https.

Okay, need to look into this. Any http request should automatically direct to https.
 

Chuchu

Active Member
Premium Member
E51 Owner
South East
Messages
121
Reaction score
339
Points
123
Location
Beds
First Name
Stuart
Elgrand
E51
Region
South East
Works fine for me.
Although I was subjected to watch the Twilight Saga 😳 and had nothing to look at on me phone. Do you offer a counselling service?
 
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