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Disaster!

There's a Youtube channel Chops Garage run by a very honest car dealer who has posted a lot about rights under consumer legislation. You have far longer than 30 days - 6 months - to reject especially if can prove hidden faults at the time of sale and not sold as spares/repairs.
All I know it was a trade in . Ex Owner lives in the area. Cant contact him to find out anything. But u can bet the dealer knew it was dodgy.
 
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Sub frame corrosion is serious enuff. Had to scrap my last car cos of that!
Yes but that is only a bolt on affair and good ones available redilly and the brakes have to come off anyway so fluid change at same time as pads etc..front bakes ..and tie rods basic service items . again done at same time ..get some orange bulbs and find a welder and job done ..that's what I would do cos let's face it if you can not buy new then with the age of these vehicles you are sure to buy someone else's trouble unless you pay top dollar ..you already spent cash and beeñ had but it's not scrap in my view
 
AllI know it was a trade in . Ex Owner lives in the area. Cant contact him to find out anything. But u can bet the dealer knew it was dodgy.
If you write to the DVLA with a explanation then they can contact the previous owner for you asking then to contact you provided you give permission for them to pass on your details
 
You recently purchased from a dealer? I'd just return it to him and tell him you want a full refund as not fit for purpose. Any issue I'd park it outside his forecourt with a list of faults written all over it for future customers to see and take the legal route.
 
30 day period = rejected it and get a refund
If only, they dont seem to respect the law, an without any clout or muscle will prove impossible to get a full refund.
Have send latest info to dealers mob phone an email sent to the company. All the good it will do. Next step is time consuming: but I sent emails to motoring ombudsman
  • Discuss the test result with the MOT test centre first before starting any repairs. Already done, denied any knowlege of faults
  • Ask your test centre for a VT17 form if you want to appeal – the instructions on how to appeal are laid out on the form – and lodge it within 14 days of the initial test. Done
 
If only, they dont seem to respect the law, an without any clout or muscle will prove impossible to get a full refund.
Have send latest info to dealers mob phone an email sent to the company. All the good it will do. Next step is time consuming: but I sent a motoring ombudsman vosa, rac for legal help.
Keep all records. Try to do everything via text or email (written evidence). I think you also have to 'serve' notice of a rejection (if you haven't). Writing an email to them to set this off I guess. Research on the internet of what to do when they don't accept a rejection.
If your car is as you say it is, it seems a back and white case. Consumer law is consumer law.
 
Yes but that is only a bolt on affair and good ones available redilly and the brakes have to come off anyway so fluid change at same time as pads etc..front bakes ..and tie rods basic service items . again done at same time ..get some orange bulbs and find a welder and job done ..that's what I would do cos let's face it if you can not buy new then with the age of these vehicles you are sure to buy someone else's trouble unless you pay top dollar ..you already spent cash and beeñ had but it's not scrap in my view
Well I dont know anyone who wants to buy it, thats why its easier to scrap it, an start again.
 
Car has to be scrapped.

I had the report from my local garage health check.

Its got so many faults. They don't know how it passed the mot.

The Mot tester who did the test, said they didnt find anything.

Someone's telling porkies...
Before you scrap it maybe get another opinion. MOT's are quite regulated these days and I've heard VOSA are really starting to crack down on bent testers.

You could have a long list of "problems" because the garage you took it to needed work and possibly they're not keen on an imported vehicle.

Like others have said most of the list you have posted is serviceable items and you have a whole year to sort any possible failures.

Subframe rust isn't a death sentence as most UK cars over 5 years old will likely have a decent amount of surface rust, which could just need a clean up and a rust prevention treatment applied.

Not saying you haven't brought a total lemon, but maybe if you could post us some photos on here we could help? At least you could have the (free) option of a bunch of Elgrand owners who see and drive these vans daily. And most of us resort to fixing our own because a lot of garages don't want to.
 
Would love to have it sorted, I just wanna cut my losses while I can. I know these things can be repaired, but I was conned into buying a vehicle which they knew was unfit for the rd.
With the long list of faults. Is it really worth spending any more money on it.
I just need a full refund. So I can start again.

I have already given up.
I have various health issues (Im 74 this March) an I also look after my dear wife who has Dementia.
I dont need any more pressure on top of that.
This is just the limit.

Thanks to everyone who offered advice.
 
Before you scrap it maybe get another opinion. MOT's are quite regulated these days and I've heard VOSA are really starting to crack down on bent testers.

Like others have said most of the list you have posted is serviceable items and you have a whole year to sort any possible failures.

Subframe rust isn't a death sentence as most UK cars over 5 years old will likely have a decent amount of surface rust, which could just need a clean up and a rust prevention treatment applied.

Not saying you haven't brought a total lemon, but maybe if you could post us some photos on here we could help? At least you could have the (free) option of a bunch of Elgrand owners who see and drive these vans daily. And most of us resort to fixing our own because a lot of garages don't want to.
Not sure pics will help. The report from the garage is enuff for me. They were suprised it passed the MOT.
The test centre said they didnt find any issues when testing it.
Really!
The garage I took it, to looked after my last vehicle for 3 years. Until an winter health check in Jan. Revealed rear subframe corrison.
The guy I sold it to for spares, said it was really bad. And He just managed to get it over to Ireland! Talk about the luck of the Oirish.
 
Would love to have it sorted, I just wanna cut my losses while I can. I know these things can be repaired, but I was conned into buying a vehicle which they knew was unfit for the rd.
With the long list of faults. Is it really worth spending any more money on it.
I just need a full refund. So I can start again.

I have already given up.
I have various health issues (Im 74 this March) an I also look after my dear wife who has Dementia.
I dont need any more pressure on top of that.
This is just the limit.

Thanks to everyone who offered advice.
Sorry to hear that ..the best option then is to tell them you want a full refund plus expenses or you drive to the nearest vehicle inspectorate centre and let them inspect it then take their MOT and trading licence of them and take them to court for hefty fines and or prison for MOT tester and garage propieter .they take this sort of thing very seriously as lives could be at stake ... cheeper to give you a refund and then still report em with all documentation .. difficult I know but you need to do it quickly for a good outcome..do not go to this garage alone and if possible record what is said
 
So at this stage is scrap in owners opinion. Bought the car for 4k after been messed around and is better ( in his opinion) to scrap for 300quid than use it until finds another decent car and put it on the internet for 2k spares or repair. I understand he doesn’t want to sell a lemon to another person , but as soon as is sold spares or repair under the market value the person that buys the car knows what is having. Just because it has 1 year mot someone will take it at lower price and use it until mot expires , then either scrap or repair, or slowly repair the car during the year and when mot date comes maybe will pass.
I am amazed how easily people just give up and decide to scrap 4k for £300 , While dealer sleeps well with the profit.

I do honestly have nothing against the owner which he knows what is best for him, his car , his decision etc. But at the end of the day the scrap money from the car would not help him to buy another one. So keeping this until finds another one than sell it for more than scrap money it will be a better decision.
 
I agree with what ur saying. I just don't know how to go down that rd.
With the present situation. I dont have the means (or trust) to continue to use it with a sticking fuel gauge, as well as caring for my dear, dear wife with Dementia.
And my own health issues, without this now added burden. Then to find someone who wants to buy the car, for repair or as u say for scrap.
Yes I have a car which I can use for a period, until I can get rid of it.

But at the end of the day. I still need a reliable an dependable car, without these various issues the car has.

So yes, thats why I have given up so easily.
We are both pensioners, I'll be 74 in March an dear dear wife will be 75 later on.
If I could get a full refund, I mite be able to look around for a more suitable car, as she had difficulty getting in it (it's very high for her) from the get go.
But at present that's unlikely.
Thanks
 
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I agree with what ur saying. I just don't know how to go down that rd.
With the present situation. I dont have the means (or trust) to continue to use it with a sticking fuel gauge, as well as caring for my dear, dear wife with Dementia.
And my own health issues, without this now added burden. Then to find someone who wants to buy the car, for repair or as u say for scrap.
Yes I have a car which I can use for a period, until I can get rid of it.

But at the end of the day. I still need a reliable an dependable car, without these various issues the car has.

So yes, thats why I have given up so easily.
We are both pensioners, I'll be 74 in March an dear dear wife 75.
If I could get a full refund, I mite be able to look around for a more suitable car, as she had difficulty getting in it (it's very high for her) from the get go.
But at present that's unlikely.
Thanks
Tats as maybe but be prepared for a long haul if they don't buckle and refund you ..these things take time and lots of it ...there's nothing exclusive about what needs repairing,any garage could do that in a couple of days including the subframe and welding ..the service parts for brakes are commonplace bread and butter stuff and would need doing anyway during the year ..I would run as is on MOT ticket and save a little and get it done then you will have a decent motor and just because it's a import don't mean it's owt special for the things that need doing ..
 
Must be people in Wales handy with a spanner that have a bus, with a little bit of time
If no refund is forthcoming.

Brake fluid and a set of pads, inner track rod, all simple stuff, to keep it going.

My late father had dementia, yip, really really heavy stuff, I know.
 
So at this stage is scrap in owners opinion. Bought the car for 4k after been messed around and is better ( in his opinion) to scrap for 300quid than use it until finds another decent car and put it on the internet for 2k spares or repair. I understand he doesn’t want to sell a lemon to another person , but as soon as is sold spares or repair under the market value the person that buys the car knows what is having. Just because it has 1 year mot someone will take it at lower price and use it until mot expires , then either scrap or repair, or slowly repair the car during the year and when mot date comes maybe will pass.
I am amazed how easily people just give up and decide to scrap 4k for £300 , While dealer sleeps well with the profit.

I do honestly have nothing against the owner which he knows what is best for him, his car , his decision etc. But at the end of the day the scrap money from the car would not help him to buy another one. So keeping this until finds another one than sell it for more than scrap money it will be a better decision.
No disrespect but this has been a very strange buy to me right from when Paul first came on the forum as he knew virtually nothing about what model it was it was he was buying or what the spec was and it was fairly obvious that he had made no checks on the car not even having checked the mot history.

It seems that he paid a £500 (non refundable)!! deposit on a £4000 car which in my opinion considering the year, mileage, condition history etc was quite a bit over what it was worth plus also no trade in so a straight buy and looks like he had agreed that it would have a new mot put on it but confirmed when I asked that he had not agreed with the seller what would be done in respect of any advisories although as it turns out this was irrelevant as the mot was advisory free although perhaps from what has been found out since should not have been and possibly have been a fail.

From the pictures Paul linked to it looked like the seller is a back street trader with no website etc.

He then started asking questions on the forum and from the answers he received started to do some checking into the background of the car and uncovered amongst other things that the fuel gauge recall had not been done and at the same sort of time the dealer started messing him about with the mot

This to me was the time to get his deposit back and look elsewhere and I did give him a link to another Elgrand that was even a bit cheaper that in my opinion was a far better buy and only about 50 miles away from him

For whatever reasons Paul decided to go ahead with the purchase and then started to investigate and spend money on parts

I do feel sorry for him as it seems that he has tried to do all the right things but has done them all in the wrong order, ie only getting it checked now by another garage when he has already bought it and not doing a carvx until he had paid the deposit although I can understand that with his own and his wife's health issues this could make it difficult.

Anyway that is all now water under the bridge and the car has been bought and I would assume with DVLA being transfered into his name.

Now for me it now seems like he now has 5 options

1. Scrap or break it for spares, either would be a big financial loss and if breaking although potentially not such a big loss may not be possible for Paul to do.

2. Try to get a refund as it does not seem as if he would be able to do the work on his Elgrand himself

3. Pay for this work to be done by a garage/ mechanic which could well be putting good money after bad and possibly would not make economic sense on what is in my opinion seems to be a £3000 car at best. (even if this could be done on the cheap as I know from personal experience that jobs on cars rarely go to plan and quite often cost more than you first thought they would often when you are doing the job uncovering more jobs that need doing especially on a car with best part of 140000 miles on the clock)

4. Try to sell it on as spares or repair although first I would consider having a pre-mot check done from another garage without a vested interest as it seems that the mot test and the health check you have had done are quite far apart and it may well be that the local garage is trying to make work for themselves for possibly £2000 to £3000 as with a year advisory free mot this may be something that is achievable even with the high miles.

5. Just live with it and spend the bare minimum on it to just keep it on the road.

If it was me I would be thinking of first trying for option 2 of trying to get a refund and although I would initially try for a full refund as a reserve option I would possibly aim for a part refund as walking away with maybe £3000 in my pocket and taking a hit on the loss of £1000 and then looking at getting a replacement but doing the proper checks before paying a deposit or buying could be the best option and definitely better than option 1

This could also work for the seller as he has made a handy profit o £1000 and still has the Elgrand to sell with no hassle regarding legal claims etc.

Remember this is all about you walking away or coming out of this with the least amount of financial loss as once you paid him the balance and the car was transferred to you a big part of your bargaining power was lost and if he wants to turn around and tell you to do one this will only leave you with going the legal route with the extra hassle this would involve.

Some reading here


The Standouts for me are

Problems with a car bought from a dealer​

Your consumer rights when buying a car from a dealer are more straightforward than a private sale. If your second-hand car proves unfit for purpose, you have the right to return it within 30 days under the Consumer Rights Act 2015. This means you’re entitled to a full refund, repair or replacement.

When buying a used car from a dealer, the car must:

  • Be fit for purpose – for example, if you asked for a car that could tow a caravan, it must be able to do that.
  • Be of satisfactory quality – for a used car, this takes into account the car’s age and mileage.
  • Match its description – equipment/specs listed in the advert must be accurate.
If the car has any known defects, the dealer must make you aware of them before you buy it.


If this did not work I would think of the other options which I think are all pretty much of a muchness apart from option 1 which would be a big last resort and which I would only consider really in a years time if I took option 5 and then at that time it would cost too much too keep on the road.
 
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