FORUM DOWNTIME AND LOSS OF DATA

Discussion in 'Latest News/Updates' started by Karl, Sep 6, 2017.

  1. Karl

    Karl Administrator Staff Member E50 Owner Premium Member E50 Expert

    Messages:
    4,227
    Likes Received:
    2,222
    Trophy Points:
    373
    Location:
    Hartlepool
    First Name:
    Karl
    Last Name:
    Williams
    Elgrand:
    E50
    All

    This is important.

    Our host basically informed us that they were going into liquidation and gave us until the 1st October to move the site to a new server. On the 4th September, they packed up, fucked off and disappeared.

    This meant that the website went down very suddenly and we were not prepared for it.

    I had a full back up of the site which was done on the 15th July. This is the backup that has been loaded.

    In simple terms... any posts, threads, pictures, PM's, new users, member upgrades... basically anything that happened between 15th July and 4th September has been lost.

    We are now on the new server, and EOC has now got it's OWN server. No more piggybacking. We have security and have futureproofed ourselves.

    I apologise for the loss of data between the back up and the site going down, I should have done more regular back ups, but there is nothing i can do to resolve this, we will just have to pick up where we left off and get right back into it.

    So, any users that have ALREADY PAID for premium membership, but are not shown as premium members, drop me a PM with your PAYPAL email address, I'll check the payment and then manually upgrade the account.

    Any users who joined since the 15th July will need to re-create their accounts and, again, if you paid for premium membership in that time, same applies as above.

    Any orders placed on the shop that have not been fulfilled in this time, all that data has been lost. You will need to email me with your order number (you should have received an email) and I'll make sure the bits you ordered are sent to you.

    Sorry for the inconvenience guys.

    Luckily, I started working on rebooting the site at 6pm tonight and had it up and working by 8pm... so we know that the back up and restore system works as it should. More regular back ups will be taken going forward just in case we have any more unfortunate sudden losses of data.
     
  2. RobP

    RobP Well-Known Member E50 Owner Premium Member

    Messages:
    389
    Likes Received:
    378
    Trophy Points:
    163
    First Name:
    Rob
    And we're back up and running :) well done guys!!! Appreciate all your time and efforts!! :D happy days :sun:
     
  3. Widget

    Widget Administrator Staff Member E50 Owner E51 Owner

    Messages:
    110
    Likes Received:
    41
    Trophy Points:
    68
    First Name:
    Andy
    Good work Karl
     
    ALAN RODGERS likes this.
  4. spuddyo

    spuddyo Well-Known Member Premium Member E51 Owner

    Messages:
    249
    Likes Received:
    257
    Trophy Points:
    133
    Location:
    NSW, Australa
    First Name:
    Steve
    Last Name:
    Marsden
    Elgrand:
    E51
    Thanks Karl. I will re-post my dropbox link to owners manuals etc. Keep up the good work, as you know the Aussie forum disappeared last year without trace so having your UK site is a great resource for the whole Elgrand Community. Your time and effort is appreciated.
     
    Richard Fox and ALAN RODGERS like this.
  5. MrChops

    MrChops Well-Known Member Premium Member E51 Owner

    Messages:
    516
    Likes Received:
    650
    Trophy Points:
    163
    Location:
    Near Swadlincote
    First Name:
    James
    Elgrand:
    E51
    Top work as always Karl and the team :cool:
     
    ALAN RODGERS likes this.
  6. Chris davies

    Chris davies Well-Known Member E50 Owner Premium Member

    Messages:
    39
    Likes Received:
    51
    Trophy Points:
    88
    Location:
    St Austell
    First Name:
    Chris
    Last Name:
    Davies
    Elgrand:
    E50
    I sometimes wish if sites that hold valuable information that know they are giving up... share that info with another leading groups to help other drivers/mechanics etc before they disappeared off the face of the planet.
     
    ALAN RODGERS likes this.
  7. Karl

    Karl Administrator Staff Member E50 Owner Premium Member E50 Expert

    Messages:
    4,227
    Likes Received:
    2,222
    Trophy Points:
    373
    Location:
    Hartlepool
    First Name:
    Karl
    Last Name:
    Williams
    Elgrand:
    E50
    To be honest, I think most of the stuff that was previously on the Aussie forum we have covered. The only stuff we don't have is the Aussie specific stuff for their road laws etc.
     
  8. Mythica

    Mythica New Member E51 Owner

    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Scotland
    First Name:
    Fearghus
    Last Name:
    Macnee
    Elgrand:
    E51
    Well done, you got it back up and running quicker than i thought =) . I know i don't say much but that's usually because i can find what i'm looking for without having to ask, great wealth of knowledge in here. keep up the great work
     
    ALAN RODGERS likes this.
  9. Steve~Mk1

    Steve~Mk1 Well-Known Member E50 Owner Premium Member

    Messages:
    411
    Likes Received:
    409
    Trophy Points:
    143
    Location:
    Rochford
    First Name:
    Steven
    Last Name:
    Payne
    Elgrand:
    E50
    Well done for getting it back up & running!
     
    ALAN RODGERS likes this.
  10. Whotsit

    Whotsit Well-Known Member Premium Member E51 Owner

    Messages:
    159
    Likes Received:
    213
    Trophy Points:
    113
    Location:
    BH17
    First Name:
    Ken
    Elgrand:
    E51
    Many thanks Karl, much quicker recovery than I expected, I fully expected to get withdrawal symptoms without my favourite read, good on ya.
     
    ALAN RODGERS likes this.
  11. Karl

    Karl Administrator Staff Member E50 Owner Premium Member E50 Expert

    Messages:
    4,227
    Likes Received:
    2,222
    Trophy Points:
    373
    Location:
    Hartlepool
    First Name:
    Karl
    Last Name:
    Williams
    Elgrand:
    E50
    It all went far too well to be honest. I was saying to the other admins that it didn't feel right. But it went smoothly, the backed up data was complete and everything worked exactly as it should.

    The problem i had last time was that the back ups I had were corrupt, so I had to manually extract information and rebuild it all using snippets. This time everything worked exactly as it should and shows that a good back up can be a life saver. I just wish I had a more recent back up, but nothing I can do about that now.

    Regular (at least weekly) back ups will be taken now... I will look into automating it to get daily back ups done.
     
    Richard Fox, Mythica and ALAN RODGERS like this.
  12. LLGrandJ

    LLGrandJ Admin / Disc Jockey Staff Member E50 Owner Premium Member

    Messages:
    78
    Likes Received:
    63
    Trophy Points:
    78
    Location:
    Caerdydd, Cymru
    First Name:
    Jimbo
    Last Name:
    AndTheJetSet
    Elgrand:
    E50
    I see where you're coming from Chris.

    On this occasion we didn't lose any (more) vital legacy content that wasn't already backed up, so - as good as we are :D - it's unlikely that in the last 6-8 weeks the community has posted something amazing that has changed Elgrand ownership as the world knows it.

    Having said that, if you notice any holes, even going way back when (the loss of @Rapperfrapper's detailing guides notwithstanding, as we're not sure its fair to ask him to replicate those beasts) please let the admin team know and we'll do our best to write or replace anything sorely missed.

    With regards to sharing info with other groups, if another group wants to create articles based on the information here they're welcome, as long as we're made aware, credit is given, and there's a link back to the original content. Also any new works should be freely available to all and non-profit, just as we intended. If we find awesome info on another free site, this is what we'll do!

    But for any one site to be responsible for disseminating content to every other site as soon as it's published isn't desired, practical or even necessary. We are but men, and we do this out of love.

    We hope to continue building our reputation as the place to come for Elgrand information, and if others share it fairly (as outlined above), the whole Elgrand community will benefit.

    The server disappearing into a black hole in space and time is an awful thing to have happened, and we were pretty demoralised (for about a day)... but we rallied and we're all committed to making Elgrand OC even better than it's ever been.

    We've already got some headspinning plans for 2018 that are looking like more fun than a basket full of puppies and a hand full of Bonios.

    While lessons have been learned on our side, it must be reiterated that some shady swine shutting down abruptly and scarpering with people's data and money just over a month before a scheduled legal closure isn't something we could control.

    Rest assured this and a host of other potential SNAFUs, clusterfucks, and worst case scenarios are being allocated for in future. :cool:
     
  13. Karl

    Karl Administrator Staff Member E50 Owner Premium Member E50 Expert

    Messages:
    4,227
    Likes Received:
    2,222
    Trophy Points:
    373
    Location:
    Hartlepool
    First Name:
    Karl
    Last Name:
    Williams
    Elgrand:
    E50
    What he said ^^ :joy:
     
    RobP likes this.
  14. MrRob_in

    MrRob_in Well-Known Member Staff Member Premium Member E51 Expert E51 Owner

    Messages:
    2,696
    Likes Received:
    2,880
    Trophy Points:
    363
    Location:
    North Yorkshire, UK.
    First Name:
    Robin
    Last Name:
    Attrill
    Elgrand:
    E51
    Typically I sorted out me email notifications during that time! It's a bit of a long winded process that took me a few days of unfollowing and re-following each Forum or Thread. Is there any way to manage then globally? (ie I'd like to Follow and get email for everything posted to all forum)
     
  15. LLGrandJ

    LLGrandJ Admin / Disc Jockey Staff Member E50 Owner Premium Member

    Messages:
    78
    Likes Received:
    63
    Trophy Points:
    78
    Location:
    Caerdydd, Cymru
    First Name:
    Jimbo
    Last Name:
    AndTheJetSet
    Elgrand:
    E50
    RIP your inbox... I hope you like messages about E51s and cats!
     
  16. Karl

    Karl Administrator Staff Member E50 Owner Premium Member E50 Expert

    Messages:
    4,227
    Likes Received:
    2,222
    Trophy Points:
    373
    Location:
    Hartlepool
    First Name:
    Karl
    Last Name:
    Williams
    Elgrand:
    E50
    I'm not sure mate, I don't think so, but I'll look into it on the Xenforo support forum.
     
    MrRob_in likes this.
  17. MrRob_in

    MrRob_in Well-Known Member Staff Member Premium Member E51 Expert E51 Owner

    Messages:
    2,696
    Likes Received:
    2,880
    Trophy Points:
    363
    Location:
    North Yorkshire, UK.
    First Name:
    Robin
    Last Name:
    Attrill
    Elgrand:
    E51
    Oh yep that reminds me I need to re-change in email address to the totally separate one I set up just for EOC too ;) so I can easily ignore EOC email until I want to read them. Works well for me (better than Pushover as 'read' and 'unread' works as you'd expect)
     
  18. LLGrandJ

    LLGrandJ Admin / Disc Jockey Staff Member E50 Owner Premium Member

    Messages:
    78
    Likes Received:
    63
    Trophy Points:
    78
    Location:
    Caerdydd, Cymru
    First Name:
    Jimbo
    Last Name:
    AndTheJetSet
    Elgrand:
    E50
    If you have (eg) gmail you can set rules and a label, and filter them straight into a folder as soon as they come in. They'll stay in there unread until you're ready. It's not as much faff as it sounds - but then again, neither is setting up a new email address these days...
     
    MrRob_in likes this.
  19. MrRob_in

    MrRob_in Well-Known Member Staff Member Premium Member E51 Expert E51 Owner

    Messages:
    2,696
    Likes Received:
    2,880
    Trophy Points:
    363
    Location:
    North Yorkshire, UK.
    First Name:
    Robin
    Last Name:
    Attrill
    Elgrand:
    E51
    I've only got an iPhone for internet and email etc, so separate email accounts let me manage notifications, sounds, unread, count badges etc far more easily. Skipping inbox/ folders in gmail means I don't get notifications or get too many. I've got a few legacy email accounts so this puts one of them to good use ;)
     
    Steve~Mk1, LLGrandJ and ALAN RODGERS like this.
  20. ALAN RODGERS

    ALAN RODGERS Well-Known Member Premium Member E51 Owner

    Messages:
    138
    Likes Received:
    213
    Trophy Points:
    93
    Location:
    Grimsby
    First Name:
    Alan
    Last Name:
    Rodgers
    What's worrying me about all this , I've missed out on knowing how many more Speakers Freshandminty has been cramming into his bus in the last few days.;):)
     

Share This Page